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Shipping Policy

FREE Shipping Australia Wide on orders over $49.99*

All orders over $49.99 will now be shipped free of charge anywhere in Australia! That's right anywhere in Australia - absolutely FREE! These orders will be shipped via a carrier of our choosing, currently either Australia Post or alternate couriers.

Please Note:

   *Free shipping excludes bulky items. Please refer to our exclusions & conditions section below for more information on excluded products.

   *Free shipping calculations are based on the total amount payable for your order and may not apply when a discount coupon or voucher has reduced your order total below the $49.99 threshold required to qualify for free shipping.

$5.99 Capped Price Shipping Australia Wide for orders under $49.99

If your order doesn't qualify for FREE Shipping you needn't worry as our $5.99 capped shipping option still offers you exceptional value for money and allows you to order as many items as you like without paying additional shipping costs. These orders will be shipped via a carrier of our choosing, currently either Australia Post or alternate couriers.

*Capped price shipping excludes bulky items. Please refer to exclusions & conditions section below for more information on excluded products.

Bulky / Oversize Deliveries

If your order contains a bulky item that has been excluded from our free shipping or capped price options, your order will be shipped by our alternate couriers. Shipping costs for this service can only be viewed on the shipping page prior to placing your order. 

Shipping Options, Exclusions & Conditions
Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note, such as; 'Please leave order if not home', in the order comments section found on our checkout page. 

Please Note:By choosing to provide the carrier with ATL we will NOT be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. 

Shipping Exclusions & Conditions:

Flat rate, capped, or free shipping promotions exclude certain bulky items including, but not limited to; kennels, coops, hutches, carriers and large pet beds. Excluded products will be highlighted in your shopping cart and on product pages. 


Free shipping calculations are based on the total amount payable for your order and may not apply when a discount coupon or voucher has reduced your order total below the $49.99 threshold required to qualify for free shipping. 

Delivery (free or otherwise) can only be extended to areas reachable through our standard carriers and may exclude extremely remote locations. If you are unsure about your location you may contact us prior to ordering.

We reserve the right to cancel orders that cannot be delivered at reasonable cost.Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery.